Sometimes, even for the good operated organization can have hard situation in their client or supplier relationship management. Most of the times this situation will also affecting the relationship of people that managing the situation. Therefore the manager should able to coach the organization member to manage the crisis and use it for their own advantages such as;
They must able to treat their clients or suppliers equally. They need to understand that everybody from the secretary level to the important CEO people can affect the business whether in positive or negative way.
Teaching the philosophy about the expectation of business company to their employees on how they should interact with other people both in their own organization and from other organizations or individual. This attitude must be reminded regularly and enforce it.
Handle all of the business problems with a smile. This will helps you to get the right mind frame to solve the problems.
Sometimes the trouble with someone will be impossible to avoid. When it happened you must to make sure that the person you are having trouble with, is know that they have been heard and understand without any sarcasm or negative attitude. This will help you to reduce the edge off, so you can resolve the problems properly.
To avoid getting the problem boil inside, you can buy some times to back out of the heat. It is all right by not giving them immediately the affirmative answer. You can take time to rethink the situation, and discuss it with other people such as colleagues, or superior officer. Therefore you will know the right decision, even when you have to turn down the client. Nevertheless the client is know that they have been heard. This will help your business to solve the problems on a good note.
